Sales Engineer - USA | acre security

Summary

Technical Sales/Sales engineers will be part of a dynamic group of colleagues that works with both key end-users to support the ACRE sales team with concepts, design, pre-sales activities, vertical specific campaigns, customer demos and other value add activities in the assigned territories. This position will also be accountable for advising internal and external stakeholders on the technical architecture, integration & cloud solutions. Each Sales Engineer will have an assigned geographical area but work together with their colleagues as a pre-sales team to support all markets where ACRE do business. The Focus for this role will be to support the growing US sales team with selling their market leading Workplace solutions. This role reports to the Sales Engineer Team Lead daily.

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Include the following, but are not limited to:

- Understanding and advising clients with regards to technical requirements both existing and new business.
- Provide technical guidance and support throughout the entire sales cycle.
- Identify and assess potential solutions to meet customer requirements including Technical Tender response, Customer Facing Technical Workshops and integration scoping sessions.
- Document Technical Specification for new integrations and features and providing structured detailed proposals to the Product & R&D teams for review.
- Support the bidding teams with INFOSEC, Cloud Assessments & Architectural design for tender and customer onboarding requests.
- Provide sales teams with technical support for scoping customers requests including Cloud Infrastructure, APIs, Integrations and Network Diagrams.
- Support the sales team creating both technical and commercial proposals.
- Propose technical solutions to clients that align with ACRE’s Product & R&D roadmaps.
- Manage key customer relationships and participate in closing strategic opportunities together with the sales teams.
- Work closely with the operation teams (global technical support, Projects and customer excellence) and internal stakeholders.
- Provide detailed and accurate reporting in the CRM tool.
- Supervise and ensure a proper sales-to-project hand over of secure orders.
- Assist Sales on the technical pre-sales requirements to demonstrate the TDS Products and support with any complex queries that arise from customers which Sales team require assistance.
- Identify when business requirements coming from new opportunities conflict with technical capabilities and advise bridging software and business.
- Provide technical guidance to the Sales and Project teams and assist the organization of proof of concept and implementation projects.
- Communicate with clients to understand their requirements and ensure that solutions are aligned with their needs.
- Determine when business requirements resulting from new opportunities clash with technological capabilities and provide recommendations or alternative solutions that will support the customers' requirements.
- Provide guidance to delivery teams on technical blockers within projects to support keeping delivery times on track.
- Provide sales teams with technical support for Scoping customers' requests including Cloud Infrastructure, APIs, Integrations and Network Diagrams.
- Support the creation of statement of works (SOW’s) for the delivery of ACRE product offerings.
- Attend and support ACRE trade shows and events.
- Possess a Degree in Engineering/Technical Sales/ or equivalent experience by working with a security systems manufacturer or system integrator.
- 3rd level qualification – Computer Science degree or equivalent experience in the field.
- Knowledge on web applications, databases, networking, REST APIs, Information Security and SQL.
- Strong understanding of software development methodologies and best practices;
- Possess Business Ethic, Integrity, and Compliance.
- 3-5 year(s) of working experience and deeper technical understanding in Electronic Security systems/solutions.
- Experience with microservices, event-driven architecture, and containerization;
- Experience with Customer Account Management and solution design.
- Previous experience in Systems support, services and recurring maintenance contracts.
- Growth mindset and able to adopt a consultative selling approach.
- Able to take initiative, open to change, decisive and driven for results and quality.
- Strong documentation skills and ability to create detailed technical documentation, including system diagrams and flowcharts;
- Strong understanding of software development methodologies and best practices;
- Strong IT knowledge.
- Strong experience in Cloud computing;
- Strong experience in software architecture design patterns and practices;
- Experience with microservices, event-driven architecture, and containerization;
- Experience with database design and management;
- Experience with security best practices and technology.
- Experience and understanding of Single Sign On (SSO) patterns including SAML, OAUth.
- Experience and understanding of Enterprise IT landscapes including SCIM, Centralized logging, IPaas, Mulesoft and Boomi.
- Device management platforms such as AirWatch, Google Enterprise and Microsoft inTune.
- Strategic and entrepreneurial mindset
- A winning mentality and always up for a challenge
- Excellent communicator both verbally and written with the ability to simplify complex technical concepts in simple terms
- Driven, motivated and willingness to learn new things
- Strong knowledge and high interest for technology and solutions
- Ability to manage stress and well organized
- Open and honest team player and is accountable
- Excellent planning skills and knowledge of working with CRM solutions
- Good IT skills
- Experience and understanding of Visitor Management systems is a plus

Sales Engineer USA

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