The Technical Support Representative is a Specialist who provides technical support for acre partners & customers for defined product portfolio.
Our service offering will be a major success factor for growing business in our key markets. This will be achieved by providing professional support, system-engineering and outstanding technical support services on expert level.
Professional customer orientation and knowledge about acre security product range based on Cloud / Network/ Data Base competency is a mandatory requirement.
The role covers technical support by phone, written, remote service and on-site commissioning/ trouble shooting for acre security customers (Installer, VAP and VAD’s, Distributors). The successful candidate must be fluent in business French & English (in addition, Spanish / Italian language would be beneficial).
Additional focused tasks are sales support, system-/application support as well as product training and the maintenance of the acre security technical knowledge database platform.