About the client
The client is a social media platform that allows users to create boards to discover and save ideas for recipes, fashion, home decor and more. The platform has grown significantly over the years and is now available in over 30 languages. Their headquarters are located in San Francisco, California.
The challenge
The Social Media Platform was facing the challenge of managing visitors effectively at their headquarters. With a large number of employees and frequent visitors coming in for meetings, events, and tours, they needed a more efficient system for tracking and managing visitors.
When it came to integrating deep access control, the client faced support issues with their previous provider. A genuine partnership was missing, as their product requests were frequently disregarded. The client desired a more collaborative and responsive approach, emphasizing the need for improved communication and cooperation. Additionally, they were looking for a dynamic and customizable visitor management solution that could keep up with their rapidly growing user base.
The solution
After conducting an in-depth analysis of the client's needs and challenges, our team embarked on a journey to address the pain points faced by the clients. Through various demonstrations, on-site meetings, and in-depth discussions, we meticulously workshopped our solution, ensuring that every concern was alleviated.
We didn't stop there. We conducted multiple on-site demos, highlighting the power of our solution. A four-week proof of concept left no doubt about its effectiveness, paving the way for a global rollout.
In early 2023, the renowned social media platform chose Acre Enterprise Visitor Management as their VM solution. Recognizing its potential, they decided to implement acre as their visitor management solution on a global scale.
The result
The client has found a new global solution that they are comfortable with, which will be implemented across all of their sites. They are pleased with the partnership approach taken by TDS by acre in working towards the ultimate goal of finding the perfect solution.
The Social Media platform decided to use Cloud Visitor Management as a solution for their visitor management needs. This cloud-based system allowed them to create visitor profiles, track visitor information, and issue digital badges for easy identification. The system also integrated with their existing security systems to ensure a secure and streamlined process for visitors.
With Acre Enterprise Visitor Management, the client has achieved seamless visitor management with deep access control integration, improving security and efficiency across all their sites. They are also experiencing cost savings and reduced administrative efforts.
