How Visitor Management Tech is Transforming Financial Services

We asked IT and security leaders at leading banks, financial firms and insurers how visitor management helps their organizations. Their answer was clear: 64% of banking companies and 62% of insurers consider cloud-based visitor management essential. This one-page infographic shows why they want it, how they use it and what still holds some of them back.

What banking and insurance leaders say about visitor management

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What's inside

• Why financial firms are moving to cloud-based visitor management
• How long visitor check-in takes today in banking and insurance
• The top uses: compliance, safety, efficiency and visitor experience
• The concerns that slow adoption, from cost to complexity

We asked IT and Security Leaders at some of the leading Banking, Finance and Insurance companies how does visitor management empower your organization? Here’s what they told us.

Why do financial services want a cloud-based VMS?

• 1/5: Enhance visitor experience
• 1/3: Improve efficiency and reduce visitor processing time
• Standardized and customized visitor processes: 74% of banking companies and 69% of insurance companies
• 41%: Meet compliance requirements

Processing time (seconds)

• Banking: most visitors are processed in 91–120 seconds, followed by 61–90 and 30–60 seconds; under 30 seconds is a smaller share, and 121–150 seconds and “Unsure” are the smallest.
• Insurance: most visitors are processed in 30–60 seconds, followed by 61–90 and 91–120 seconds; 121–150 seconds, “Unsure” and under 30 seconds are the smallest shares.

How are VMS used?

• Improve brand perception
• Provide standardization
• Improve efficiency
• Ensure compliance
• Create a safer environment
• Enhance the visitor experience

• Handle increased visitor numbers
  • Insurance: 37%
  • Banking: 38%
• Avoid slowing down processing of visitor information due to higher footfall
  • Insurance: 33%
  • Banking: 28%
• Affordability with consideration to longterm costs
  • Insurance: 37%
  • Banking: 34%

• 62% of insurance companies consider cloud-based VMS as ‘essential’.
• 64% of banking companies consider cloud-based VMS as ‘essential’.

Current Concerns

• Not: 22%
• Benefits unclear: 46%
• Too complicated: 46%
• Too impersonal: 41%