About the client
The client is a prominent multinational financial services business recognized for innovation and a commitment to excellence.
Operating across nearly 100 global locations, they required a visitor management system that could handle high visitor volumes while maintaining elevated security, meeting compliance standards, and ensuring an exceptional user experience.
The challenge
The company faced several critical challenges in managing its visitor engagement:
- Efficient Visitor Processing: Managing a large number of visitors while adhering to compliance standards set by the financial services sector.
- Real-Time Data Monitoring: The need to digitally capture and display visitor data in real time for enhanced tracking and oversight.
- System Compatibility: Integrating the visitor management system effortlessly with existing front- and back-office solutions to ensure smooth operations.
- Administrative Workload: Reducing the manual effort required for visitor registration and processing to allow staff to focus on more strategic initiatives.
The solution
Acre implemented its tailored Enterprise Visitor Management solution, addressing the company’s unique operational and security requirements. The solution was designed to prioritize scalability, compliance, and seamless integration.
Key Implementation Steps Included:
- Custom Software Development: The system was built with tailored integrations to align perfectly with the client’s internal processes.
- Cloud-Hosted Infrastructure: Powered by AWS, the system offered unmatched scalability and reliability, supporting visitor management across multiple geographic regions.
- Freestanding Kiosks: These allowed for automated visitor check-ins, reducing congestion and enhancing user convenience during peak times or large-scale events.
- Compliance Measures: Rigorous audits ensured the system met stringent compliance and data security standards, a critical requirement for any Fortune 500 financial company.
Key Features of the Solution:
- Enhanced Continuity: AWS provided a robust infrastructure with synchronized replication across regions, ensuring constant availability.
- Data Security: Visitor data was safeguarded with encryption and global data compliance standards.
- Flexibility and Scalability: The solution supported an expanding global footprint and growing visitor numbers effortlessly.
The result
Since implementing acre’s system, the company has experienced a significant improvement in visitor engagement while maintaining the highest standards of security and operational efficiency. It serves as an example of how technology-driven solutions can reshape traditional visitor management processes to meet modern-day demands.
The result of this collaboration was a next-generation visitor management system that transformed how the business approached visitor engagement:
- Enhanced Performance: AWS infrastructure provided high availability, global scalability, and reduced latency, facilitating seamless visitor management.
- Reliable and Secure Infrastructure: Data encryption and compliance with global standards ensured high levels of security for visitor information.
- Operational Efficiency: Administrative workloads reduced significantly through process automation and system integration.
- Improved Visitor Experience: Self-service kiosks expedited visitor check-ins, earning positive feedback for fast service and ease of use.
- Scalability: The system easily adapted to large-scale events and conferences, supporting growing visitor numbers without compromising performance.
- Global Reach: The solution now operates across 97 global sites, managing over 60,000 visitors annually with ease and efficiency.
Each feature was meticulously designed to address specific operational and security challenges while providing a next-generation visitor management solution that aligned with the company’s long-term goals.
